Customer Portal

Simply fill out our bodyshop questionnaire here so we can optimise estimates to your bodyshop. Then submit an estimate request here.

Yes we do, please call to discuss with us the type of volume you will be sending.

We only chase authorities if instructed by the repairer. Please refer to the details you have provided to us when submitting an estimate request to chase for authority. We find most claims are held up by the following: Incorrect claim details provided, the claim has not been set up by the customer correctly by either not making it active or not telling the insurer you are repairing the vehicle, delays in the engineering department.

Not at all, we pride ourselves on our flexible approach.

Yes - we currently work and have worked with many BSi kitemark bodyshops, we are ATA accredited, cyber secure and GDPR trained.

Typically if you have your own estimating system it's easier for us to work from a dedicated log in, this will allow you full access to the estimates whenever you need it, however if you don't have your own estimating system, we will use ours. Please see our pricing for more information.

This is a separate bolt on service, however depending on the volume of estimates being sent we are happy to accommodate our customers. Contact us to find out more.

Our system uses automation to let you know when an estimate has been received, sent, authorised or requires attention. We recommend setting up an email rule that all emails from us go into an "estimates" folder, or having a dedicated email address so everything is traceable. We're here to help make the experience with us as seamless as possible.

We handle all negotiation so you don't have too. It's all part of the service, however if you're happy to negotiate just let us know in the bodyshop questionnaire.

Yes, all we need to do is have access to an Audatex or GTMotive log in with the images attached and we can work straight away.

Yes of course, we are happy to sign any confidentiality agreements and never discuss our clients details with anyone.

Yes we offer a final supplementary only service, it costs £40 + VAT and on average we uplift estimates to a lot more than our fee and if we do not find a justified, reasonable uplift there is no charge. Submit a "Final supplementary only" request here. There's no reason not too!

We aim to have estimates and supplementary estimates sent within 24hrs or less from when the estimate was submitted on our portal. Our current lead times are 5 hours from submission, but this can vary depending on current work in progress volumes. If you have an urgent estimate, please let us know when submitting via the "additional information" section on our portal.

Our current data confirms we get on average, an uplift of £757.61 per estimate when utilising our final supplementary review service, this is when the in-house VDA gets us to do a final check before final authority and we look for omissions or missed charges (all fully justified and within contracted menu pricing). So the benefit far outweighs the cost. Our rule is, if there is no uplift, there is no charge.